Sales – Objection Handling Techniques

One of the fundamental areas of sales is being able to handle objections and respond well to the customer’s needs and wants. Therefore an objection needs to be broken down and worked through effectively. This course is very interactive and is compiled of role-plays and practical exercises. There is some pre-course work that needs to be completed for this course. The following modules are covered off in a day/half day’s course:

 

  • What is an objection?
  • Objection handling process.
  • Types of objection.
  • Common objections.
  • Techniques and methods.

 

If you would like to book or find out more please call or contact us today.