At times clients ask Grapefruit to do some super-sleuthing, to discover if their promotional team are upholding their brand values. This is a job we love! A bit of under-cover detective work can actually reveal quite a lot…..
Whether it’s that you have excellent staff carrying out their roles to best practice standards, or that you have a rogue team member in danger of bringing the whole show crashing down; it can be hard to detect that on the inside.
Grapefruit has the knowledge and experience to do some mystery shopping for you, to provide you with a set of results that answer your questions, enable you to improve your customer service, help with product innovation, or whatever else your objectives may be.
Are you wondering if your promotional team are upholding your brand values? Do you want to discover if your staff are implementing their sales coaching with customers to the desired level? Maybe you want to get some analysis on your competition!
If you want a mystery shopper strategy, contact us today.